47457b1298
* Add ServiceNow credential resolver docs * Add information about using system CAs * Add field mappings and troubleshooting tips
33 lines
1.4 KiB
Plaintext
33 lines
1.4 KiB
Plaintext
---
|
|
layout: docs
|
|
page_title: Troubleshooting the Vault ServiceNow Credential Resolver
|
|
description: Troubleshooting tips for the Vault ServiceNow Credential Resolver.
|
|
---
|
|
|
|
# Troubleshooting
|
|
|
|
## Check the logs
|
|
|
|
Check the [log files] inside `logs/` in the agent installation folder for logs and
|
|
errors. The resolver logs a line for each credential ID that it successfully
|
|
queries, and also logs the fields that the credentials were extracted from.
|
|
|
|
If a particular credential ID is failing, search for that ID in the logs, and
|
|
check that it is successfully queried and that the credentials were extracted
|
|
from the fields you expected.
|
|
|
|
You will also find any exceptions that the resolver throws in the logs, including
|
|
if it didn't find the minimum set of required fields as specified in
|
|
[configuration](/docs/platform/servicenow/configuration#creating-a-secret-in-vault),
|
|
or if it couldn't communicate with Vault.
|
|
|
|
[log files]: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/mid-server/reference/r_MIDServerTroubleshooting.html
|
|
|
|
## Use the Test credential feature
|
|
|
|
When creating or configuring a credential in the ServiceNow UI, you should be
|
|
able to click "Test credential" to perform a quick targeted test. Select the
|
|
MID server that should query Vault, and select a target that the credential
|
|
should work for to check that everything works as expected. If it doesn't, check
|
|
the logs for errors and debug information as detailed above.
|