33 lines
1.4 KiB
Plaintext
33 lines
1.4 KiB
Plaintext
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---
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layout: docs
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page_title: Troubleshooting the Vault ServiceNow Credential Resolver
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description: Troubleshooting tips for the Vault ServiceNow Credential Resolver.
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---
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# Troubleshooting
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## Check the logs
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Check the [log files] inside `logs/` in the agent installation folder for logs and
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errors. The resolver logs a line for each credential ID that it successfully
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queries, and also logs the fields that the credentials were extracted from.
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If a particular credential ID is failing, search for that ID in the logs, and
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check that it is successfully queried and that the credentials were extracted
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from the fields you expected.
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You will also find any exceptions that the resolver throws in the logs, including
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if it didn't find the minimum set of required fields as specified in
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[configuration](/docs/platform/servicenow/configuration#creating-a-secret-in-vault),
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or if it couldn't communicate with Vault.
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[log files]: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/mid-server/reference/r_MIDServerTroubleshooting.html
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## Use the Test credential feature
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When creating or configuring a credential in the ServiceNow UI, you should be
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able to click "Test credential" to perform a quick targeted test. Select the
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MID server that should query Vault, and select a target that the credential
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should work for to check that everything works as expected. If it doesn't, check
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the logs for errors and debug information as detailed above.
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